Quality Month Take customers as the core, polish the business card of the Far East with the ultimate products and services

In the first year of the "14th Five-Year Plan", the development of the manufacturing industry stood at the forefront
of a new era.
General Secretary Xi Jinping clearly pointed out that high-quality development is the only way
for China's economic development during the "14th Five-Year Plan" period.
Manufacturing is a top priority
on this development path.

Leading enterprises are the leading force driving economic development and the "ballast stone"
for promoting high-quality development.
Far East Horizon has been deeply engaged in the industry for 36 years, adhering to the mission of "creating value and serving the society", and is committed to creating the ultimate products and services
.
Under the continuous steps and hard work of generations of Far Easterners, Far East has gradually grown into an industry leader, and has maintained its leading
position in the industry for 23 consecutive years.

In the 36 years of development journey, Far East Horizon has taken "customer as the core" as the first core value, always adhered to the position of customers, "think about what customers want, and be anxious about what customers are anxious about", continuously improve the quality of products and services, continue to consolidate core competitiveness and sustainable development ability, and meet and exceed customer expectations
.

Enhance quality awareness and create high-quality products with ingenuity

At present, China is transforming from a "manufacturing power" to a "manufacturing power", and the competition between enterprises is becoming more and more fierce, and it is particularly important
for enterprises to make hard efforts in product manufacturing, production methods and business management models.
Cultivating the spirit of craftsmen and practicing hard is the core proposition
for enterprises to achieve long-term development.

Quality Oath

Far East's achievements today are inseparable from the adherence to the concept of "quality first, brand first"
.
According to the positioning of quality concept, Far East Horizon has built a quality culture of "real materials, real technology, real quality and true service", and through quality management, quality education, quality publicity, quality research, quality competition, quality speech, quality month and other activities, it creates a strong quality atmosphere, deeply carries out the construction of quality culture, and takes root the quality awareness in the hearts
of every employee.

Quality Month 2021 Launch Ceremony

In the implementation of the Quality Month activities, Far East Horizon actively responded to the call of the State Administration for Market Regulation and held a variety of activities such as speech competitions, quality knowledge competitions, quality classrooms, and QC "Study, Improvement, and Research" of Quality Month, so as to establish quality benchmarks, publicize quality models, and enhance quality awareness
.
Let every Far Eastern person create Far Eastern products with the ingenuity spirit of excellence and the pursuit of excellence, and inject inexhaustible power
into the century-old foundation of the Far East.

Innovative quality management mode, lean production is guaranteed

A complete quality management system is an effective starting point
for scientific judgment, quality improvement and efficiency.
Adhering to the concept of "customer-centric", Far East Horizon has created a quality management model for the whole life cycle, which relies on the quality intelligent information management system to create an intelligent management platform, and the United Nations Network has established an intelligent IoT platform for electrical equipment to implement total quality management
in the whole process of "pre-sale, sale, after-sale and repurchase".
At present, the quality traceability
of the whole process from order, research and development, procurement, production, warehousing, logistics, operation and maintenance has been realized.

Quality improvement is endless, Far East creatively combines Taguchi and Six Sigma methods, constantly explores, summarizes and refines, and forms a "robust Six Sigma quality management model based on QFD and Taguchi methods" with Far Eastern characteristics, steadily promotes excellent performance management, and comprehensively improves the quality and quality management level
of all employees.
At present, the model has been applied to more than 20 projects and generated revenue of more than 200 million yuan
.

The intelligent and digital quality system from customer demand to customer satisfaction makes Far East's quality information open and transparent, plays an important role in improving industry concentration and overall quality improvement, and this quality system management model has won the title of "National Quality Benchmark"
.

Full lifecycle services to meet and exceed customer needs

Product quality is the lifeblood of enterprises, service quality is the key to the development and growth of enterprises, for enterprises, both are indispensable
.
Far East Horizon gathers the strength of the whole company, effectively links from customer managers, customer service centers, market service departments, R&D service departments and other departments to provide customers with marketing, technical and other services, forms a service system covering the whole life cycle of pre-sales, sales and after-sales, and provides core support
for many national key projects such as Shanghai World Financial Center and China Zun.

In order to deliver Far Eastern's products and services to thousands of households, Far East has built a marketing iron army, covering more than 140 cities and regions around the world, more than 800 marketing service outlets, and nearly 2,000 marketing elites to continuously serve customers and develop markets, closely linking Far East and users and lighting up the lights of thousands of homes
.

In addition, Far East Horizon also advocates technical marketing and professional services, encourages R&D personnel to go out of the laboratory, go to customers, tap the potential needs of customers, and provide customers with customized R&D services
when necessary.
From the customer's point of view, Far East Horizon has realized the combination of technology and market, making product design more reasonable and technology implemented
.

In terms of technical services, Far East Horizon has a professional technical service team to provide customers with all-round and full-cycle professional services
such as scheme design, product selection, guidance and installation, and on-site testing.
At the same time, we can respond to customer needs in a timely manner, regardless of distance, remoteness or not, and can arrive at the scene in the first time to help customers solve problems
encountered in the process of product use.

Far East's timely and ultimate after-sales support has created unique value, won the full recognition of customers for the Far East brand, and won the title of "five-star service certification"
.

In recent years, Far East has won many honors
such as the top ten brands of national product quality/service quality user satisfaction, AAA grade enterprise in the national cable industry quality credit, Jiangsu quality trustworthy enterprise and so on.

In the future, Far East Horizon will continue to improve the quality management and after-sales service system, vigorously enhance the level of technological innovation and digitalization, make unremitting efforts to realize the vision of "jointly building a safe, green and better life", and move forward firmly on the road of high-quality development! (Jang Jingjing)