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According to a new report from Navigant Research, global demand-side managed customer service (CEDSM) spending is expected to reach $1.
1 billion
by 2027.
Global demand-side managed customer service spending will reach $1.
1 billion by 2027
As customer expectations for new technologies increase, so does the market for CEDSM products, which makes it easier for utilities and retail suppliers to engage
with customers.
However, uncertainty about the long-term cost-effectiveness of these solutions remains a barrier to global adoption, in addition to region-specific competitiveness
in deregulated energy supply markets.
"As consumer expectations change, utilities and retail providers are looking for demand-side management solutions that reduce service costs and improve customer satisfaction and engagement
.
" Brett Feldman, principal research analyst at Navigant Research, said
.
According to Navigant, to improve CEDSM's competitiveness and customer acceptance, utilities and service providers should focus on combining budgets and revenues to cover costs, transition to newer business models while complementing existing demand-side management rather than replacing them, and providing accurate building energy usage models to build customer trust
.
The report explores the global CEDSM market, focusing on market drivers and barriers, conducting case studies, and forecasting CEDSM spending for residential and commercial and industrial
.
The report examines trends related to CEDSM to highlight regional activities and approaches
to behavioral demand-side management and utility markets.
The report also profiles the key vendors of CEDSM solutions and provides recommendations
for utilities, retail suppliers and vendors aiming to improve CEDSM efficiency.
,
According to a new report from Navigant Research, global demand-side managed customer service (CEDSM) spending is expected to reach $1.
1 billion
by 2027.
Global demand-side managed customer service spending will reach $1.
1 billion by 2027
1 billion by 2027
As customer expectations for new technologies increase, so does the market for CEDSM products, which makes it easier for utilities and retail suppliers to engage
with customers.
However, uncertainty about the long-term cost-effectiveness of these solutions remains a barrier to global adoption, in addition to region-specific competitiveness
in deregulated energy supply markets.
"As consumer expectations change, utilities and retail providers are looking for demand-side management solutions that reduce service costs and improve customer satisfaction and engagement
.
" Brett Feldman, principal research analyst at Navigant Research, said
.
According to Navigant, to improve CEDSM's competitiveness and customer acceptance, utilities and service providers should focus on combining budgets and revenues to cover costs, transition to newer business models while complementing existing demand-side management rather than replacing them, and providing accurate building energy usage models to build customer trust
.
The report explores the global CEDSM market, focusing on market drivers and barriers, conducting case studies, and forecasting CEDSM spending for residential and commercial and industrial
.
The report examines trends related to CEDSM to highlight regional activities and approaches
to behavioral demand-side management and utility markets.
The report also profiles the key vendors of CEDSM solutions and provides recommendations
for utilities, retail suppliers and vendors aiming to improve CEDSM efficiency.
,