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Recently, Dow stated in a customer notification letter that due to circumstances beyond the Company's reasonable control, Dow was unable to provide the quantity of propylene glycol specified in the sales agreement or purchase order ("Contract")
.
Under the terms of the contract, Dow was released from performance for the duration of this force majeure event
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This situation is due to Dow's inability to obtain certain raw materials needed to manufacture the product
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Dow has been informed by one of its upstream raw material suppliers that the supplier experienced an unexpected event that affected its ability to supply critical raw materials to Dow operations
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Dow is using all commercially reasonable means to resolve the situation and hopes to restore propylene glycol supplies as soon as possible
.
Dow will distribute available products in a fair and reasonable manner
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Your account manager will inform you of your allocation as soon as possible
.
Dow regrets this situation and appreciates your continued patience during this difficult time
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The company intends to keep you informed as new information becomes available
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