Create a model gas station to enhance market competitiveness

"It's clean, bright, and fast!" At 2 a.
m.
, the Guangdong Guangzhou Petroleum Zengxin gas station was still bright, and the logistics driver Master Zhou was taking advantage of the gap of refueling to rest
.
Every night, on this remote county road, the brightly lit Zengxin gas station attracts wave after wave of logistics convoys
.
This is one of the results of
Guangdong Petroleum's "low-cost improvement" action.

Since last year, Guangdong Petroleum has focused on improving its image, optimizing services, and exploring a "low-cost improvement" road
to build core competitiveness.
Over the past year, Guangdong Petroleum has passed the acceptance of more than 400 gas stations, the service level has been effectively improved, and customer satisfaction has increased by 3.
3% year-on-year, effectively driving the growth
of customer inbound rate and retail volume.

Guangdong Petroleum has jurisdiction over more than 2,100 in-camp gas stations, with a wide range of points, large-scale image upgrading and transformation with long construction period and high cost, which may have a greater impact on
production and operation.
To this end, they explored the "low-cost improvement" strategy on the basis of research, based on the hardware conditions of each gas station, invested a small amount of money, continued to optimize management through model construction and promotion, employees do it themselves, etc.
, and "small steps and fast running" to improve the level of
on-site management.

Doing a good job is the key
to effectively implementing the "low-cost improvement" strategy.
Guangdong Petroleum has summarized and refined advanced experience into specific practices that can be quickly copied and promoted by building model management departments and model gas stations, and driving surrounding gas stations to improve their management level
.
What tools are used to clean the bathroom, where the garbage can is fixed, how many circles of tubing coils.
.
.
By setting quantifiable standards, they put together a list of improvements in the maintenance and renovation work that their employees can do, which greatly improves the efficiency and quality
of standardization advancement.

Guangzhou Chengbei Economic Management Department is the first model management department of Guangdong Petroleum to pass the acceptance of "low-cost improvement"
.
Chen Wenguang, the manager of the management department, was busy when the "low-cost improvement" operation was first launched, shuttling between 17 gas stations in the jurisdiction, teaching staff how to paint and draw lines
by hand.
In October 2021, all the gas stations of the management department passed the acceptance test, becoming a model for the surrounding gas stations to learn from
.

To do a good job in the model, it is also necessary to turn the model into a standard and the standard into a normal state to ensure that the follow-up promotion does not deviate
.
The expert team composed of retail, non-oil, safety, development and other professional lines of the backbone of the sinking line, the gas station problems of the problem of consultation, in the formulation of measures, supervision and rectification, on-site acceptance, evaluation of the effect and other links of the whole process of tracking, to achieve the model station to build an acceptance, and then promote one
.
In one year, 21 model management departments and 476 model gas stations were created to improve the management and service level of
gas stations.

"Low-cost improvement" is done by employees themselves, from finding problems to solving problems
.
In order to eliminate the ideological concerns and fear of difficulties of employees, party members and cadres took the lead in carrying out governance
from dirty and chaotic places.
At the same time, Guangdong Petroleum requires the organs to circle around the grass-roots level, smooth the communication channels between provincial and municipal companies, economic management departments, and gas stations, so that grass-roots problems can be solved in the first time, and timely help employees optimize working methods, equip efficient tools, and improve logistics facilities
.

At the same time, Guangdong Petroleum fully respects the main position of employees, stimulates employees' enthusiasm for innovation, and organizes employees with professional expertise to form more than 10 special teams
such as line rectification, painting, greening, cleaning, and dormitory renovation.
In practice, they have explored more than 400 "golden ideas", which have been solidified into standard methods for promotion
by drawing flow charts and shooting videos.

Under the scorching sun, Zhang Shengcai, director of the Xianjiang Gas Station of Guangzhou Petroleum, is demonstrating to his colleagues how to mix the column refurbished paint
.
Zhang Shengcai's invention of the hull special paint blending method, not only saves materials, but also has the advantages of waterproof, anti-shedding and easy cleaning, etc.
, and is promoted
in more than 2,000 gas stations of the provincial company.
By increasing the participation of grassroots employees, it not only improves the efficiency of "gas station renewal", but also makes employees more accomplished
.
"Through our own efforts, there are more customers and sales have
increased.
We see a clean and tidy environment and are even more proud! Wu Shuishui, an employee of the Xintang Reservoir gas station in Guangzhou, went all out to prepare for the acceptance of the model gas station, and has not returned home for two weeks, but the visible return makes him full of energy
.

Up to now, Guangdong Petroleum has carried out "low-cost improvement" around 9 special rectifications such as toilet revolution, line rectification, and station demarcation, with a total of more than 2,100 employees participating in related work
.