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On December 15, the Nanshan Smart Business Hall of Shenzhen Power Supply Bureau of China Southern Power Grid was officially opened, which is understood to be the first power supply business hall in the national power industry that integrates intelligent customer service and smart electricity display experience, and is also a new achievement
of Shenzhen Power Supply Bureau to practice lean concept and innovative services.
Through new technologies such as Internet +, Internet of Things, artificial intelligence, and mobile applications, it provides a smarter and more efficient service experience for 380,000 electricity customers and citizens in Nanshan District
, Shenzhen.
"Welcome, I'm the lobby manager 'Ash', if you have any questions, just ask me!" Walking into the Nanshan Smart Business Hall, the pleasant voice greets you, and it answers questions from customers freely
.
This eight-faced "lobby manager" is not very human, but a 1-meter-tall mobile robot
.
It uses domestic advanced voice, face and orientation recognition technology, and synchronously links with the marketing system to provide customers with welcome consultation, business inquiry and mobile navigation services
.
The robot lobby manager is one of the "three generals" of
Nanshan Smart Business Hall.
The other two "generals" are the smart service terminal and the smart invoice system
.
Among them, the intelligent service terminal is the independent innovation of Shenzhen Power Supply Bureau, the first in the industry, the function fully covers all the business of the traditional business hall, providing 29 services in 3 categories: electricity bill payment, bill service, and business expansion change, customers only need to follow the guidance to operate the terminal, you can handle various electricity business
by yourself.
Taking the transfer as an example, it only takes 6 steps, 1 input, and 1 signature to complete the settlement in 5 minutes, saving three-quarters of the time compared with the manual counter and effectively releasing nearly half of the manpower
.
The smart invoice system integrates the VAT invoice cabinet, automatic stamping machine and automatic ticket cutting machine, replacing the traditional manual tearing, stamping and distribution work, and improving the issuance efficiency by 5 times
.
As a "beautiful window" displayed by Shenzhen Power Supply Bureau, Nanshan Smart Business Hall not only provides intelligent customer service, but also sets up a smart electricity display experience area to display smart home transformation, smart office environment and smart power distribution room monitoring data, etc.
, to help customers understand the comprehensive energy consumption of the community in real time, deeply analyze the refined energy consumption data of the household, and advocate the concept
of scientific electricity consumption.
In the next stage, Shenzhen Power Supply Bureau will adhere to the corporate philosophy of "honest service and harmonious innovation" of China Southern Power Grid, improve the construction standards of self-service business halls, continue to promote the self-service transformation of business halls, open up the intelligent mode of business outlets and customer service, and better meet the power needs
of the people in pursuit of a better life.
On December 15, the Nanshan Smart Business Hall of Shenzhen Power Supply Bureau of China Southern Power Grid was officially opened, which is understood to be the first power supply business hall in the national power industry that integrates intelligent customer service and smart electricity display experience, and is also a new achievement
of Shenzhen Power Supply Bureau to practice lean concept and innovative services.
Through new technologies such as Internet +, Internet of Things, artificial intelligence, and mobile applications, it provides a smarter and more efficient service experience for 380,000 electricity customers and citizens in Nanshan District
, Shenzhen.
"Welcome, I'm the lobby manager 'Ash', if you have any questions, just ask me!" Walking into the Nanshan Smart Business Hall, the pleasant voice greets you, and it answers questions from customers freely
.
This eight-faced "lobby manager" is not very human, but a 1-meter-tall mobile robot
.
It uses domestic advanced voice, face and orientation recognition technology, and synchronously links with the marketing system to provide customers with welcome consultation, business inquiry and mobile navigation services
.
The robot lobby manager is one of the "three generals" of
Nanshan Smart Business Hall.
The other two "generals" are the smart service terminal and the smart invoice system
.
Among them, the intelligent service terminal is the independent innovation of Shenzhen Power Supply Bureau, the first in the industry, the function fully covers all the business of the traditional business hall, providing 29 services in 3 categories: electricity bill payment, bill service, and business expansion change, customers only need to follow the guidance to operate the terminal, you can handle various electricity business
by yourself.
Taking the transfer as an example, it only takes 6 steps, 1 input, and 1 signature to complete the settlement in 5 minutes, saving three-quarters of the time compared with the manual counter and effectively releasing nearly half of the manpower
.
The smart invoice system integrates the VAT invoice cabinet, automatic stamping machine and automatic ticket cutting machine, replacing the traditional manual tearing, stamping and distribution work, and improving the issuance efficiency by 5 times
.
As a "beautiful window" displayed by Shenzhen Power Supply Bureau, Nanshan Smart Business Hall not only provides intelligent customer service, but also sets up a smart electricity display experience area to display smart home transformation, smart office environment and smart power distribution room monitoring data, etc.
, to help customers understand the comprehensive energy consumption of the community in real time, deeply analyze the refined energy consumption data of the household, and advocate the concept
of scientific electricity consumption.
In the next stage, Shenzhen Power Supply Bureau will adhere to the corporate philosophy of "honest service and harmonious innovation" of China Southern Power Grid, improve the construction standards of self-service business halls, continue to promote the self-service transformation of business halls, open up the intelligent mode of business outlets and customer service, and better meet the power needs
of the people in pursuit of a better life.
