There are many complaints about crab card crab coupons and blind box consumption

The problem of crab card crab coupons is concentrated, the problem of blind box consumption is frequent, the pet trading transaction is chaotic, and the safety hazards of children's smart devices are prominent.

The crab card crab coupon problem is concentrated

The consumption of hairy crabs has not decreased, and there are many

From the perspective of complaint content and public opinion monitoring, the problem of crab card crab coupons is mainly concentrated in the following aspects:

First, there are many high-standard and low-selling tricks, and the exchange information is unclear

Second, it is difficult to exchange cards and coupons and cannot be used

Third, the quality control of hairy crabs is poor and the quality is not good

As early as 2020, the Consumer Protection Commission of Jiangsu Province paid attention to the relevant fields, carried out a hairy crab e-commerce sales survey, and took this as an opportunity to jointly formulate the "Hairy Crab E-commerce Sales Service Specification" group standard in 2021 in conjunction with Alibaba, Jingdong and other platforms, in order to effectively regulate the problems of unclear labeling of crab card crab coupons, lack of two pounds of

Blind box consumption problems occur frequently

The Jiangsu Provincial Consumer Protection Commission system received 101 complaints about blind box consumption in the third quarter of this year, 25623 pieces of relevant public opinion information, and issues such as blind boxes and animation cards for stationery have become hot spots

From the perspective of complaint content and public opinion monitoring, the problem of blind box consumption is mainly concentrated in the following aspects:

First, the concept of blind boxes is flooded, and the type of product sales extends

The second is suspected of false propaganda and inducing payment for purchases

Third, product quality cannot be guaranteed, and returns become extravagant expectations

In recent years, blind boxes have become a popular marketing method used by businesses, and the product type has expanded from the initial handmade toys to cosmetics, clothing bags and even live pets

There is a lot of chaos in the pet trading transaction

In recent years, the development of the domestic pet industry has ushered in a new stage, and what is not matched by this is that the development of the entire pet industry chain is not perfect and unbalanced, and pet trading is an important part of it, and a series of problems are worthy of attention

From the perspective of complaint content and public opinion monitoring, pet trading problems are mainly concentrated in the following aspects:

Online shopping pets "goods are not on the right board", which is inconsistent

The sale of sick pets leads to disputes, and consumers lose

Bundled sales, infringing on consumers' free choice

Children's smart devices have outstanding safety hazards

With the maturity of big data and AI and other technical means, smart devices such as smart watches, learning tablets, and learning robots have gradually entered children's lives

According to relevant complaint data and public opinion information, children's smart device problems mainly focus on the following aspects:

First, there are problems such as illegal deductions and inducements for underage children to
consume.
Under the premise that some children's smart devices do not open password-free payment and payment confirmation on the bound parent side, children can directly deduct money from the parent end when purchasing game services on the device side, and there are also problems such as repeated deductions and multiple deductions of some game software; In addition, children are easily attracted by advertising or game content when they use it, and even pay for it
.

Second, the platform supervision is not effective, the built-in game bloody violence, comic children are not suitable
.
Children's smart devices have a large number of APP that interferes with children's learning, you can play online games, exchange red envelopes, and some can also directly take photos to search for questions, some game APP involves violence, blood, crime and other content, comic APP is full of pornography, contrary to ethics and morality and other content, easy to induce minors to imitate illegal and criminal acts and other adverse consequences
.

Third, the quality is uneven, some products are suspected of false publicity, and after-sales maintenance is difficult
.
Some brand phone watches to the product off the shelves, system upgrade as the reason to stop the normal use of telephone watches, and some video calls for 2 minutes will be automatically shut down due to hot and hot, some smart devices have unclear material, abnormal positioning, flashback, lockout, poor battery life, can not be networked, Caton, water and other quality problems, some of the product's function and performance parameters and publicity is not in line with the publicity, suspected false publicity, and quality problems when the after-sales is difficult to guarantee
.

Fourth, there are information security risks
.
The most common is the problem of privacy leakage, this year's CCTV "3·15" party exposed many information security vulnerabilities of children's smart watches, such as implanting malicious programs in children's phone watches to easily and continuously obtain personal privacy information such as children's location, face images, and audio recordings, and once the device is invaded by malware, it becomes a "walking voyeur"
.