Ten consumers to buy the problem putty powder encountered return difficulties

China Paint Network
News:
On March 31st, Mr. Lu, a ten-year-old citizen, reported to this newspaper's news hotline, 8110110, that he had purchased 1,900 yuan worth of putty powder in Ms. Liu's hands, but the quality of the products was not qualified. After industrial and commercial mediation, Ms. Liu signed off on the refund of the return, but now regret. On March 31st, Ms. Liu said that she had no problem selling putty powder, and that Mr. Lu's problem putty powder had been bought elsewhere, when the signature promised to return it was "a fad." Mr. Lu said that he contracted to renovate the construction works, on March 25, he spent 1,900 yuan in the hands of Ms. Gu Jiagang Liu to buy 127 bags of putty powder. When using it, Mr. Lu found that the putty powder was of substandard quality. On the morning of March 27, he reported the matter to Ms. Liu, who said she was in Wuhan and stopped answering the phone. Mr. Lu said that he then complained to the Mao Arrow Industrial and Commercial Institute, and the industrial and commercial department found Ms. Liu. "After mediation, Ms. Liu agreed to refund the purchase price and the deduction fee of 2200 yuan." Mr. Lu said that Mao Arrow Industrial and Commercial Institute retained the signing agreement between the two sides. On March 28th, however, Ms Liu refused to refund the return. On March 31, Ms. Liu said it was "a while of confusion" to sign a return to Mr. Lu on March 27 and refund the payment. "I went to the scene and there was no problem with putty powder." Ms. Liu said that Mr. Lu did not have a ticket and that the problem putty powder he purchased was not purchased from her and that she could not return it. Mao Arrow Industrial and Commercial Institute staff told reporters that at first Ms. Liu did promise to return, but later said that Mr. Lu's putty powder was not bought from her, refused to return. Mr. Lu was unable to provide proof of purchase, and the two sides were in dispute and mediation was deadlocked. This is a dispute between operators, does not apply to the Consumer Rights and Interests Protection Law, is not within the scope of the responsibility of the industrial and commercial sector, if the two sides can not negotiate, can be resolved through judicial means. Mr. Lu said that he bought putty powder from Ms. Liu, out of trust, did not ask for the relevant purchase credentials, who know to bring trouble for their own rights.