Take what to save the paint industry "barren" service

China Paint Network
News: It is reported that in 2014, China's mas redwood furniture industry, the annual output value of more than 15 billion yuan, the transaction value of 30 billion yuan, in this huge production, transaction volume, cover up frequent and involving a huge amount of complaints, complaints 80% of the problems are concentrated in the sales and after-sales service links. In the current service economy era, not doing a good service is completely unable to better participate in market competition, for which
plasm enterprises
should take service as the top priority of their own development.
present,
coating
market access threshold is low, the size of the brand is uneven. Brand products should have a solid quality assurance, but "a foot high, magic high a foot", in the 2010 consumer rights complaints, reflected the most is the installation of the "goods wrong model", merchants or label production, or second-best.
overall coating because of its unique, distinctive creativity, personality, practical functions and other advantages so that consumers fully experience modern kitchen life, paint products not only play a traditional function and reflect the artistic and humanistic achievements. However, everything has two sides, which also increases the overall coating custom, installation process.
quality problems directly affect the next installation project, but also to the enterprise's after-sales service increased the burden, poor quality products or let poor quality products circulation can be described as "moving stones to their feet." Some decoration personnel reflect that the maintenance of paint needs to take into account the kitchen water, steam, coal and other existing pipes, if encountered design products congenitely inadequate, such as the design of the hanging cabinet is too high, the internal function of the paint is unreasonable, lack of humanization, not only aggravated the paint in the process of damage speed, but also greatly increased the difficulty of repair works. One brand of paint operator even thinks, "It's more complicated than reinstalling an overall coating." In
2010 consumer rights complaints, various decoration problems are very prominent. From the beginning of the order decoration project began, decoration and measurement, design is closely related, and then there are such as deferred delivery, installation and design does not match, installation delay, work cut and so on. The specific manifestations of these problems are even more insanity. After the order and contract are signed, the decoration unit does not go to the decoration according to the practice stipulated in the contract, uses the decorative materials stipulated in the non-contract, stops work for no reason, and is not completed within the agreed working period; Construction workers can not work, the process is not standardized, on the surface of the past, but can not stand the acceptance or time of inspection, especially the "street guerrillas", the quality is not guaranteed; Renovation should be in accordance with the provisions of the contract timely repair, but some companies are left and right, the warranty period is not guaranteed, and so on.
coating product upgrade update frequency is relatively fast, basically an average of 3 months will have a product upgrade, random market launch of a variety of products, and the increase in functions also makes the paint industry in the price has a certain degree of increase, the market "sky price"
paint price
high people tongue-in-cheek, how the cost of paint has become difficult to understand the problem in the minds of consumers.
overall coating due to its own customization led to the purchase cycle of the entire product is relatively long, and so frequent update speed and consumers of the entire consumption process is adapted to the paint enterprises should consider the issue.
from a professional point of view on the cost of coatings, specialized production, art bit, after-sales service and other aspects of analysis. What is the cost of coatings?
analysis of the cost of coatings from five aspects, they are design costs, raw material costs, production costs, operating costs, loss costs and service costs. And raw material costs, production costs are only a part of it, raw material costs alone, production costs to account for paint costs is not appropriate.
that, please carpentry to do the most economic-saving, but also
paint company
? Today's paint, is the product of modern design art and specialized large-scale manufacturing, is no longer a few cabinets made by carpentry, the role of storage is only one of the functions, in fact, high-grade paint is art and bathroom moisturizer or the kind you specifically asked for last time, of course, the price is not hundreds of dollars so simple, its value is reflected in the service.
detailed and comprehensive service, is an important condition for good paint. This service not only includes pre-sale door-to-door room design, on-site careful installation, but also after-sale service. Good after-sales service can relieve consumers of worries. Such as the establishment of user files, timely return visits, problems and timely resolution.