Online shopping complaints multiplied, paint companies what do you think?

China Coatings network
:
report of this year's March 15 shows that in 2014 online shopping complaints increased more than threefold. In 2014, the country's industrial, commercial and market regulatory authorities received 778,000 complaints about online shopping, an increase of 356.6% year-on-year. Originally, online shopping has the "qualification" to enjoy consumption, many
coals
and other home enterprises have also entered e-commerce, but now in the after-sales service has been criticized, standing on the "wind and waves" of public opinion. Many consumers said that online shopping paint not only pick up trouble, but also difficult to install, poor after-sales service, quality is not guaranteed.
Packet mail into gimmicks, buyers receive increased purchase costs
According to Mr. Chen, he bought a set of paint supplies online, due to price factors and the environmentally friendly materials claimed on the Internet, Mr. Chen did not consider too much on the order. But trouble ensues. "First of all, receipt. Most of the online shopping paint needs to go to the logistics distribution center to pick up. Mr. Chen said that buyers themselves to pick up the goods actually increased a lot of costs, looking for trucks or moving companies is a big expense.
, consumers buy furniture products online, in addition to the first and second-tier big cities need customers to pick up their own goods. Although there are many network merchants in a prominent place, marked with parcels, but in fact some parcels are just a marketing gimmick for merchants. Many buyers think that parcels are door-to-door, in fact, parcels are only to send furniture to the local logistics point, some consumers did not understand the situation, they became porters, invisible increase in time and cash costs.
products are only "semi-finished products", installation after-sales are troubled
" in order to facilitate the installation of this coating, I also purposely spent 50 yuan to buy related tools, screws and other small parts. Mr. Chen said that when he installed the paint, he also specifically called a young man, two people installed the paint took two full days to almost finish.
The vast majority of online merchants do not provide the installation of the paint sold services, only equipped with installation instructions, consumers can only do their own assembly, and most of the paint purchased online without after-sales protection card, once the problem, consumers have to pay.
At present, if consumers choose to buy furniture products on the network, but also can only pay on the network, and then consumers still have to personally find suitable decoration workers responsible for post-installation and maintenance, leaving aside with dealers sales consultants cut prices and sign post-service contracts, it seems cheap online shopping, but in fact, after the product home, only a "semi-finished product", consumers still need a process to finally enjoy the effect of the product.
low-cost eye, product quality does not guarantee
" the most important problem is actually quality. Mr. Chen said that when buying paint manufacturers claim to use environmentally friendly materials, but bought home found that the taste is very heavy, scattered for more than half a year or not, with the seller after communication, the seller does not admit that it is their own product problems.
In fact, online shopping paint and physical stores are not the same, online shopping furniture can not see the physical, consumers can only through store credit, text description, picture information, purchase evaluation and other subjective identification to judge, so it is very easy to happen photos and physical in non-conformity, the situation of the wrong board.
e-commerce analysts believe that the lack of online supervision at home building materials products will be infinitely enlarged. In the case of low prices, it is possible to sub-charge, to fake the real situation. In addition, the major e-commerce platforms do not have the ability to sampling products, consumers may not complain. Therefore, consumers to buy paint is best to choose offline brick-and-mortar stores, so that you can enjoy the preferential price of online shopping, but also to the offline personally select the paint style, color and materials, but also to feel the service in person.