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Netease 315 coating company after-sales service investigation report

 Last Update: 2021-08-29
 Source: Internet
 Author: User

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Global Coatings Network News:

Lasting one month, the 2015 NetEase 315 "Home Furnishing Enterprise After-sales Service Survey" data showed that the coating industry had an average score of 76.
36, which was 8.
46 points higher than last year.
At the same time, for the 11 coating brands under investigation, the after-sales service hotline was 100% free.
Service awareness has been significantly improved.

Among them, the pass rate was 90.

Three trees

During the

During the call, the investigators were delighted to find that all 11 brands had opened free after-sales service hotlines.
Moreover, 60.
61% of the paint brands were connected the first time they called, and 9.

The overall service attitude improved.
Only one brand failed the

survey data.
This year's average score of 76.

Overall service attitude improved, only one brand failed

It can be seen that the overall service level of the coatings industry has been significantly improved compared to 2014, and the improvement of service attitude is one of the outstanding performance.
The favorable rate of service attitude reached 72.
73% this year, which was a few blocks from last year.
Investigators found during the call that most brands were able to inquire about product problems in detail, and were more active in helping consumers resolve their doubts.

Among them, brands such as Three Trees, which received high scores, inquired about product quality in detail during the three phone calls and analyzed the situation with professional explanations.

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