Last year's consumer complaints and reports showed seven characteristics

News from this newspaper (Reporter Wang Ning) The reporter recently learned from the State Administration for Market Regulation that in 2021, the national market supervision departments will accept a total of 23.

Realize "zero movement" for consumer rights protection With the integration, optimization and integration of the hotline platform, the number of visits to the 12315 platform across the country has reached 86.

The number of complaints has increased.

The number of reports dropped for the first time in the past six years.

Online shopping appeals continued to increase.

New consumer demands rise With the rise and development of new business formats in the consumer sector, new consumer products such as live streaming, VR games, Internet celebrity products, and Hanfu experience are constantly being introduced, and new consumer disputes are also increasing day by day

The effectiveness of the online dispute resolution mechanism highlights that the market supervision department vigorously promotes the construction of the online dispute resolution (hereinafter referred to as ODR) mechanism.

Large-scale realization of cross-departmental business sharing and linkage In accordance with the requirements of the "Guiding Opinions of the General Office of the State Council on Further Optimizing Local Government Service Convenience Hotlines", 12315 in various regions took the initiative to establish a connection and coordination mechanism with 12345, and 312 local call platforms (36 new ones) were established.

"China Food News" (01 edition on March 21, 2022)

(Editor-in-charge: Zhou Yan)