Furniture customization once the order is only repaired, where do consumers defend their rights?

China Paint
News: "Custom desks, even corners can not squeeze in; "Recently, the family lived in the South China Sea Guicheng Jiangnan famous residence of Wang Jia in WeChat friends circle spit slot: due to dissatisfaction with the quality of furniture, Wang Jia asked for a return, but by the merchants "only repair not to return" the rhetoric. She couldn't help but laugh at herself, "Personality costs so much!" "
furniture custom-made once the order is only repaired?"
with the rise of furniture customization, many citizens in the pursuit of personality at the same time, often ignore the potential consumer risks. In recent days, the reporter visited the custom furniture market, for you to reveal which had to say the cat tired.
Custom seven-piece set three-piece problem
Yesterday, the reporter came to Wang Jia's new home, should have been properly decorated master bedroom and study, because of the absence of seven pieces of custom furniture and appeared empty. She was so helpless, "They said it wouldn't be repaired, and all the furniture would be sent back to work." "
this toss is not Wang Jia's intention. In December last year, the new home, the pursuit of personality Wang Jia in the Salt Step Furniture City hospitality furniture custom center spent nearly 30,000 yuan, the main bedroom, study custom including wardrobes, desks, floating table, including seven sets.
on-site measures, design drawings, issued programs, the implementation of the signature ... When the delivery was made on April 2 this year, Wang Jia was stunned by the custom furniture. According to her description, the study desk is too large to fit the wall and cannot be installed at all; the bedside table and wardrobe in the master bedroom are not yet in use, and some of the sheets are cracked and burst.
Wang Jia immediately contact with the business, but the other side of a "only repair not return" on her back. Wang Jia has not previously signed a formal written contract with the store, only signed the purchase order, and has paid 70% of the purchase price before customization. Now the dilemma, Wang Jia can not help but worry.
yesterday, the reporter contacted the business involved, a self-proclaimed business manager explained that cabinets, wardrobes and other custom furniture can not be returned, unless there are major quality problems, these have been informed before Ms. Wang. In response to customer furniture size and quality defects, he promised that the company will urge repairs as soon as possible, while extending the warranty period for half a year to compensate. But when the reporter asked "only repair not return" the basis, the other side said "this is the rule." "
repair is the industry's
rules" Wang Jia's experience, exposing the furniture custom after-sales risk. Yesterday afternoon, the reporter came to the South China Sea Guicheng home of a custom furniture experience shop, after consultation, the other side clearly replied that all custom furniture in the shop once the construction can not be returned.
even if the size error, the quality is not good can not be returned? Mr. Tan, the store manager, admitted that due to the uniqueness of the custom furniture size, style and material, it is often not possible to make secondary sales after return, so it can only be fine-tuned in detail. And in the South China Sea salt step furniture city, a furniture production workshop head Xu Mingse also said that custom furniture is tailored according to customer requirements, so most manufacturers are reluctant to return and often take a price reduction to level.
To this, there are industry insiders told reporters that, although custom furniture "only repair not return" has been the industry's hidden rules, but at present many brand furniture custom enterprises are to achieve standardized mass production, many parts such as drawers, laminates, etc., often set a regular size. Therefore, most customization is a frame-type sheet assembly, if not into the actual drilling installation, return will not cause too much cost loss.
Biging vague customization lacks the standard
in addition to "only repair not return", many people have had this experience: "the overall budget looks reasonable, but the final total price is always four or five thousand yuan higher." "Guangdong Smart Cabinet Craft Company's chief designer assistant Yu Mingxiang said the reason: are vague prices, standards do not cause trouble.
, in the South China Sea home decoration city, the reporter consulted two wardrobe custom stores, found that the price is not the same. One wardrobe is priced for the unfolded area, the other wardrobe is customized to give the consumer a budget according to the projected area, and the actual charge is calculated according to the expanded area. In addition, some merchants will also be metered.
not only in a variety of ways, one of the custom store sales staff in the reporter introduced a set of customized wardrobe, claiming that 15,000 yuan can be customized to a projection area of 5 square meters of large wardrobe. However, when the specific calculation, the reporter found that this is only the main price of the plate, such as furniture accessories such as shelves, shelves, door handles, etc. add up, a wardrobe to do down the cost of nearly 19,000 yuan.
Mingxiang does not deny this, because China currently does not set standards for custom furniture prices, which led to the custom furniture market price confusion, consumers need to be more careful when shopping.
. Consumption tips
smart furniture custom 3 steps to
1, choose a good brand. Consumers in the purchase of customized furniture do not be greedy and cheap, choose well-known brands can ensure product quality and after-sales service.
2, clear material. The substrates, colors and dimensions of the furniture prior to customization should be clearly marked in the contract and on the drawings to determine that the various materials are used correctly and to retain a tail payment after the inspection is complete.
3, agreed return. Sign a formal written contract, agreed liability for breach of contract at the same time, it is best to clearly apply the specific circumstances of the return.