Can't make an appointment, lack of pounds and two pounds... This year you dodged the crab coupon pit...

"Autumn wind, crab leg fat", it is the season to eat hairy crabs, merchants have launched preferential promotions, crab yellow paste fat hairy crabs have also frequently appeared in major live broadcast rooms
.

Many consumers have purchased crab coupons for self-eating, gift-giving, etc.
, but they were dumbfounded when redeeming, and the pit of crab coupons came again.
.
.

Crab card redemption has encountered many pitfalls

- It is easy to "change" when buying, and it is difficult to buy

"Why is it so hard to exchange for a crab?" Recently, Xiao Tang (pseudonym), a consumer living in Henan, complained, "Either the channel is closed after time, or the system maintenance channel is closed, or the system is closed on weekends and holidays.
.
.
Is there still a normal time for the system? ”

"Although it is a crab card sent by others, how can it be exchanged, and the merchant cannot be allowed to take advantage of
the loophole.
" Kochibana who tried many times finally made a reservation
.
She told reporters, "Now it shows that it was shipped
on November 1.
”

Xiao Tang is still waiting for delivery, but consumer Lailai (pseudonym) has encountered a "secret operation"
by the merchant.

According to Lailai, the crab card he bought in a live broadcast room before made an appointment to send crabs on September 30, and it was delayed to be delivered on October 2, and then found that the merchant privately modified the appointment time and changed it to October 7
.
Faced with the merchant's failure to deliver goods at the appointment time, she directly chose to refund
.

——Lack of pounds and two less quality times

Although he successfully redeemed the crab card, Bobo (pseudonym), a consumer who recently received hairy crabs, was not happy
.

Previously, Bobo purchased two crab cards on an e-commerce platform, a total of 16 male crabs with 4 taels and female crabs with 3 taels
.
However, after arriving recently, Bobo, who noticed that the wrong amount was weighed separately, and found that none of them were just two
.

"It's not enough to weigh it with a rope, and removing the rope will be more than
one or two worse.
" Bobo told reporters
.

- "Li Ghost" Yangcheng Lake hairy crab

In addition to the difficulty of making appointments and the lack of two pounds, some merchants also pretend to be hairy crabs from Yangcheng Lake to sell
.

Recently, some consumers shared: used crab cards to exchange for hairy crabs in Yangcheng Lake, but after receiving the goods, it was found that it was not an official anti-counterfeiting logo
.

Zhongxin financial reporters searched on an e-commerce platform, and there were many shops
claiming to sell hairy crabs from Yangcheng Lake.
In a store that sells Yangcheng Lake hairy crab pickup cards, the merchant told reporters, "It is an authentic Yangcheng Lake hairy crab, with an anti-counterfeiting ring
.
" ”

However, the reporter noticed that the anti-counterfeiting ring displayed in the picture posted by the purchaser is not consistent
with the official announcement of the Yangcheng Lake hairy crab anti-counterfeiting traceability label.

In real life, there are not a few
consumers who have the same experience as the above.

Jiangsu Province is one of the main producing areas of hairy crabs, and in the third quarter of 2022, the Jiangsu Provincial Consumer Protection Commission system consumer complaints and public opinion analysis report showed that a total of 324 complaints about crab cards and crab coupons were received, and 19,700 public opinion information was
received.
Mainly concentrated in: high standard and low sales variety, exchange information is unknown; It is difficult to redeem the card and coupon, and it cannot be used normally; Hairy crabs have poor quality control and poor
quality.

Crab coupons become "empty crabs", who is playing tricks?

Crab itself is a fresh food, not easy to preserve and transport, the issuance of crab card crab coupons can not only solve the problem of fresh and perishable, but also help merchants to market funds in advance
.
At the same time, the purchaser and user of crab card crab coupons can be separated, which is more convenient for holiday gifts, so it has become the choice of
many people.

But why did the crab card crab coupon, which was originally convenient for consumers, become "an empty crab"?

Yang Weilong, the first president of the Yangcheng Lake hairy crab industry association, once said that the coupons are collected in advance, and according to the amount collected, the merchant arranges
it every year.
After some merchants collect the money, they are short of two pounds, or even run away
directly.
There is also a case that this year if the price sells well, he can supply; If the price is not good, he is reluctant to sell and lose money, he may be in debt, not mention it this year, and mention it next year
.

Another industry insider revealed that some merchants calculated that many crab cards are needed for gifts, and may not be exchanged at that time, so they overissued crab cards
.
In recent years, the rise of live streaming has led to more and more celebrities selling crabs live, which has aggravated this problem
while driving the sales of crab cards and crab coupons.

This also leads to a phenomenon that consumers often encounter: when redeeming, the merchant will set up "multiple checkpoints", so that you cannot make an appointment or delay the reservation, and finally drag the expiration date
of the crab card.

The crab is gone, can I defend my rights?

Through various means, businesses let consumers fall into the situation of "one card in hand, crab is difficult to find", what kind of legal responsibility should such behavior bear?

Liu Junhai, a professor at the Law School of Chinese Minmin University, told China News Financial Reporter, "When consumers exchange crab cards for crabs, if they find that the appointment is not available, they can ask the merchant to refund it, because it means that the merchant cannot perform or cannot perform the contract in time, which constitutes a breach of contract
.
" ”

In addition, after some consumers exchanged, they found that hairy crabs lacked two
pounds.
Previously, a person from the Jiangsu Provincial Consumer Protection Commission said that according to Article 24 of the Consumer Rights and Interests Protection Law, if the goods provided by the business operator do not meet the quality requirements, consumers have the right to require the merchant to perform the obligation
of return and exchange.

As for some merchants impersonating hairy crabs from Yangcheng Lake to sell, in Liu Junhai's view, "this is suspected of defrauding consumers, and according to Article 55 of the Consumer Rights Protection Law, they should be able to receive triple compensation
.
" ”

However, in real life, when consumers encounter the above situation and want to return or pay, they often encounter various resistance
.

Bobo told reporters that the commodity interface promises to weigh the rope, and the lack of weight is only compensated, and you can enjoy "one compensation for two"
once a month.
"But when I communicated with the merchant, the merchant also said that it should be weighed with a rope, and said that it should be paid according to the missing grams, denying that the rope press only pays
.
"

After the communication was invalid, Bobo could only choose to complain to 12315, and after the complaint was accepted, Bobo received compensation
.

Although Lailai, who was modified to make an appointment, has now been successfully refunded, Lailai also told reporters, "At that time, the customer service has been delayed, but also because when communicating with the merchant, if it is not handled, it will go to 12315 to complain, and the refund was successfully refunded
.
" ”

Faced with the problem of rights protection, Liu Junhai said, "In addition to reminding consumers to pay more attention and take the initiative to protect their rights, regulators should also combat this arbitrage phenomenon, forge a joint force of supervision, improve the efficiency of supervision, make good use of market access, administrative guidance and administrative supervision powers granted by law in accordance with the law, and protect the legitimate rights and interests
of consumers.
" ”

In August this year, the State Administration for Market Regulation issued the "Notice of the State Administration for Market Regulation on Centralized Rectification of Excessive Packaging of Commodities, "Sky-high" Mooncakes and Crab Card Crab Coupons", and launched a two-month centralized rectification
nationwide.
Since then, market supervision departments in many places have followed up actions to strengthen the governance of crab card and crab bonds, focusing on rectifying problems such as short pounds and false propaganda, and helping the healthy development of
the "crab" economy.