Buy a can of expired sweet pasta sauce and claim 1000 yuan! This is how to deal with professional claimants

China Quality News Network On January 6, 2020, Fuying, the market supervision bureau of Xianji County, Zhejiang Province, received a special complaint report phone call, "I bought a can of expired sweet pasta sauce at a supermarket in Dalu Village on January 3rd for the purpose of living, and now ask you to file a case for punishment, and let the merchants compensate 1000 yuan in accordance with the Law..." On January 7, Fu should be the law enforcement officers to the supermarket field investigation.
Law enforcement officials first inspected the supermarket shelves without notifying the person in charge of the supermarket, found that the shelves of the sale of sweet pasta sauce has not expired, nor found the complainant to buy the same batch of sweet pasta sauce, law enforcement officials believe that the available evidence is not sufficient to prove that the supermarket sold expired food.
So, law enforcement officials on the spot contacted the complaint whistleblower, asked him to Fu should explain the relevant situation and provide evidence materials, the complainant said he was working for a company in the park, wait two days to go to Fuying Institute, and through WeChat to law enforcement officials sent an expired sweet pasta sauce placed on the shelf photo, and repeatedly said that he was out of the need to buy, asked the business in accordance with the Consumer Rights Protection Act compensation of 1000 yuan.
, the complainant did not come to Fukuo to explain the situation, nor submitted other evidence, the many contacts, were refused to meet for various reasons.
said in a telephone call that regardless of whether the case is filed or not, as long as compensation, and began to ask law enforcement officials to inform the supermarket head to contact the phone, trying to directly ask the supermarket for compensation.
why does law enforcement designe this whistleblower as a professional whistleblower? From January 1 this year, the Interim Measures for the Handling of Complaints of Market Supervision and Administration came into effect, one of which is that the market supervision and administration department shall not accept the purchase, use of goods or accept services for the consumption of life.
the whistleblower mentioned as soon as he opened his mouth that he needed to live, and later sent law enforcement officers a photo of the expired sweet pasta sauce on the shelf.
However, law enforcement officials took surveillance video of the whistleblower's purchase of sweet pasta sauce on January 3rd and found that he was wearing a helmet and mask, couldn't see his face throughout, and that there was no action to take a picture of sweet pasta sauce during the purchase process. While deliberately photographing the outer packaging of the sweet pasta sauce before the cash register settles the payment, it is clear that he already knows that the sweet pasta sauce on his hand has expired.
, if it is really to live consumption needs to buy products, why "fully armed"? How do I pay back when I know the product is out of date? Why not reflect the rights of supermarket employees in the first time? In the end, law enforcement officials believe that the available evidence is not sufficient to prove that merchants sell out-of-date food, and that the complainant does not need to buy sweet pasta sauce for the consumption of life, is a malicious complaint, according to the Interim Measures for the Handling of Market Supervision and Administration Complaints, Article 15, may not be accepted.
, the whistleblower turned to the Xian cu county market supervision bureau of the People's Education Branch, the Regulation Section, the department in charge of the leadership to continue to complain, and even law enforcement officials on the grounds of administrative inaction reported to the county discipline commission supervision committee assigned to the fourth discipline inspection and supervision group.
high priority, in a prudent and responsible manner, asked the law enforcement officials of fu should submit relevant evidence materials within the time limit.
the same time, the resident team repeatedly contacted the complaint whistleblower to ask him to cooperate with the disciplinary commission investigation and provide relevant materials, the other side claimed that people in Hubei, because of the Hubei outbreak can not reach.
through technical means, to grasp the complaint whistleblower is in Taizhou, Jiangxi Zhang a certain, and in the road bridge, Lishui and many other places to buy expired products for the reasons of the claim.
, after a rigorous examination and comprehensive analysis of the evidence by the resident team, the complainant was initially determined to be a malicious professional whistleblower.
, merchants have reported to the public security organs.
market regulators remind the vast number of businesses, now professional whistleblowers to take advantage of the people's psychology, in food, advertising and other fields appear "false" claims and reporting behavior.
in a similar situation, merchants do not have to panic, when the complained-out whistleblower direct claims, you can contact the market regulatory authorities, call the consumer rights hotline: 12315.
the legitimate rights and interests of consumers, market regulators will certainly help defend rights, malicious complaints and other acts will not support.