Behind the 5-minute drop in patient waiting time: the big work of big data in hospitals

For hospitals with an average daily outpatient volume of seven or eight thousand people, behind the outpatient data, there is a hidden "password"
of hospital management.
"There are 953 outpatient withdrawal numbers, why do patients withdraw their numbers?" Did the doctor stop the consultation or did the patient have something to do? Doctors are 97 late, why are doctors late? Is the assessment mechanism unreasonable or is there any difficulty for the doctor? Recently, the reporter learned in the Shanxi Provincial Health Commission to promote medical reform "media to the grassroots" activity that Shen Li, director of the outpatient department of Shanxi Provincial People's Hospital, and the team took the details of the above management as the starting point to continuously improve the system, so that the patient's waiting time was reduced from 17 minutes to 12 minutes, the doctor's on-time consultation rate increased to 95%, the suspension rate dropped from 14.
4% to 4.
6%, and the hospital outpatient volume increased by 14.
1%, "breaking the information island, these inconspicuous data can play a big role.
"
。 The difficulty of registration was once a pain point in the management of medical institutions and a difficulty for the public to seek medical treatment
.
The National and Shanxi Provincial Health Commissions have issued relevant notices and documents to establish and improve the appointment diagnosis and treatment system, improve the appointment diagnosis and treatment service, and enhance the satisfaction of
patients with medical treatment.
"Since 2009, we have been making appointments for diagnosis and treatment, facing the multiple challenges in the promotion of work, expanding the appointment channels, and implementing the appointment diagnosis and treatment service
in an all-round and panoramic manner.
" Shen Li said
.
From opening expert outpatient clinics and ordinary number source outpatient appointments, to full number source open sharing, non-emergency full appointments; From a single appointment registration method to multi-channel reservation such as WeChat, telephone and self-service machine; From single-disciplinary appointments to multidisciplinary appointments.
.
.
Nowadays, patient appointment registration can be accurate to the hour, and hospitals can also adjust
the number and proportion of different number segments and different appointment methods according to the patient's appointment needs.
According to statistics, the Shanxi Provincial Health Commission has expanded the results inquiry and inter-clinic payment functions through appointment diagnosis and treatment services, and has accumulated 160 million convenient medical visits in the past 5 years, which has greatly reduced the waiting time
of patients.
The real-name system of appointment has become an important part of breaking down information silos
.
"With this information, we can analyze the relationship between age, disease type and region, which is of great significance
for hierarchical diagnosis and treatment, the construction of key disciplines, and disease prevention.
" Shen Li said that for example, in August 2022, in addition to the local patients from Taiyuan, most of the patients in Luliang and Xinzhou were ranked second and third, "the data of each department, month or even year is analyzed by algorithm, and the final result can be used as the basis for
managers to optimize the allocation of medical resources and help each other.
" The transformation from "convenient for yourself" to "convenient for patients" reflects not only the maximization of resource utilization, but also the change
of service concept.
At present, Shanxi is integrating the medical resources of the province with information means to make it more convenient
for the people to seek medical treatment.
(End)