The takeaway you ordered may have been made 10 days ago: the store directly heated instead of freshly fried

The store directly heats instead of fresh stir-fry

Have you ever thought that the takeaway you order is not fried on the spot, but just heated with a vacuum dish package?

Recently, the reporter visited the takeaway stores with high sales on the Meituan and Ele.

When a customer places an order, the merchant takes out the dish package heated in boiling water and pairs it with vegetarian dishes and rice, so that a takeaway is baked

And people who order takeaway will not know that this takeaway is not fried, and most of the dish packages have a shelf life of three months to half a year

There are several microwave ovens and several matching lunch boxes

Reporters investigate

Several takeaway influencer shops use dish packs

At about 2 p.

This shop does not have dine-in space

At the request of the reporter, the store manager took out a dish bag of braised pork, "put it in boiling water to heat it for a certain period of time, then tear it open and pour it on the rice, arrange it and match it and send it out

This dish package is produced by Mianyang Mi Xiaofu Food Co.

Another takeaway internet celebrity shop "Tang Xiaoxian and Fan Xiaoman" construction store, the store placed several microwave ovens, on the side of the placed several matching lunch boxes, from time to time there are staff to take the dishes into the microwave oven to heat

The store sells 11,561 pieces

Some takeaway shops also pair them with freshly stir-fried dishes and use dish packs

He asked the reporter to draw a "spicy beef" dish packet

The owner said that the dishes are only used in the restaurant, "I will use fifty packs a day, and the amount of the main store will be larger

The "Mom at Home" takeaway store sells 1844 copies a month on the Meituan platform, 8777 copies on the Ele.

Takeaway Merchants:

More standardized and more "efficient" with dish packs

"Dish packs are not 'leftovers.

A staff member surnamed Chen of "Grandma's Marinated Meat Rice" said that the use of dish bags is a standardization problem
that must be involved after there are more stores.
"I want to replicate development"
.
On the other hand, she said, standardized food safety is more controllable, "the hygiene requirements of the factory are definitely much higher than the kitchens of
most takeaway stores.
" ”

Ms.
Zhu, a person in charge of "Tang Xiaoxian and Fan Xiaoman", said: "Meal bags can make a big role in the small space of the store
.
"At first, more than a dozen stores were fried in the store, and then it was found that there was no way to standardize
the dishes.
" In her view, standardization can ensure that food safety is controllable
.
She also mentioned another reason: the takeaway industry has high
requirements for timeliness.

So, has the store considered telling the orderer that the food bag is used in the store? Ms.
Chen said she had not encountered this problem
before.

Ms.
Zhu said that "Tang Xiaoxian and Fan Xiaoman" did discuss within the company before, "some colleagues proposed that the food eaten on the high-speed rail and the plane was also a reheated meal package, and did not inform customers, we chose to follow the practice in the industry"; The discussion also involved whether the orderers could accept it, "Thinking that the orderers are mostly young people, judging their acceptance is high, we have no key reference
in this regard.
" ”

Manufacturer:

Low degree of recognition It is not recommended to inform the orderer

At noon on August 7, the reporter came to the factory building
of Sichuan Kitchenless Food Co.
, Ltd.
in Dayi County in the name of the merchant.
In the cold storage, Mr.
Zheng, the person in charge, pointed to the inspection and quarantine certificate on the packaging box, "All are certified
.
" ”

Subsequently, in the factory building, through the glass reporter noticed that the cut meat was placed in a basket on the ground; A worker next door is stirring in a pot with a large spoon, "Cut it and cook it
here.
" ”

"After the dish is ready, it is encapsulated
after high temperature sterilization at 121 °C.
" In another room, several workers were wiping down packaged dishes
.
Mr.
Zheng pointed to the glass room and said: "There is ozone sterilization
inside.
" ”

As a takeaway merchant, the reporter contacted Mr.

Wang, who is in charge of sales.
"A pack of beef is more than 6 pieces, pork is more than 5 pieces, and chicken is more than 4 pieces
.
" He said that in addition to the meal packages provided by the factory, it is also necessary for the merchants to prepare their own rice and vegetables, "when paired, or consider the requirements of
freshness and appearance.
" ”

With a heated meal bag, does the orderer know? Mr.
Wang said, "There is no problem in not talking about it.
"
However, he was also distressed: "Everyone's recognition is not high
.
" ”

Mr.
Wang also admitted that the companies that make dish packages are uneven, and some manufacturers will use low-quality materials, "I am also angry when I look at it, and it is good
to be able to regulate it.
" ”

Mr.
Cai, who is responsible for the management and marketing of non-cooked catering, believes that the use of meal bags is the balance that the takeaway industry seeks between food health, deliciousness and efficiency
.
He said that some pure takeaway stores use dish bags, "can make the store smaller, the speed of meals faster
.
" ”

Mr.
Cai also did not recommend informing the orderer, on the one hand, he believes that the state does not mandate notification, on the other hand, "informing without the customer's understanding may be counterproductive
.
" ”

Merchants: The cost of using a dish package has risen

Producers: Consolidated costs declined

"We use the cooking bag
.
" On the afternoon of the 3rd, in a takeaway shop on Xiangmulin Road, only two employees told
reporters.
The reporter noticed that in addition to the rice cooker, there are also several microwave ovens in the
store.

"The dish package is more suitable for ordinary people to start a business, with less investment and returns
.
" Ms.
Zhu said that taking the brine meat rice as an example, the cost of a brine rice was more
than 1 piece lower than that of the current dish package.

In Ms.
Zhu's view, although the use of dish bags can be smaller without the need for a chef and a kitchen, the dish packs are expensive
.

"The factory is of high standards, and there are cold chain transportation costs
.
" Another person in charge of Grandma's brine meat rice held the same opinion, "If we take a 200-gram package of dishes, it will cost 5 yuan or more, which is more expensive
than 200 grams of meat.
" ”

However, Mr.
Cai said, "If it is more expensive, why should merchants use it?" He said that in terms of the ingredients of the dish, the price of the dish package has indeed risen, "but the comprehensive cost of a dish, including its shared rent, chef, etc.
, is definitely falling
.
" ”

Mr.
Wang of Mi Xiaofu also said that the use of dish packs will not reduce costs from food raw materials, but because of the characteristics of convenient products and fast meals, it can save costs
in terms of time, management and personnel employment.

Consumer:

Difficult to accept and should be informed

Ms.
Bai said she "has a lot of takeaway experience", after she ordered takeaway 3-5 times a week, in her default, takeaway should be freshly made, "if it is this kind of heated dish package, it is not very acceptable
.
" ”

Despite this, but because of the relationship between work, Ms.
Bai said that she still had to order takeaway after that, "Pay attention to screening, takeaway stores should inform the consumers
who ordered the situation.
" ”

"I felt a little shocked
.
" Zhang, who is studying at a university in Chengdu, said
.
"Grandma's marinated meat rice" she often ordered, she said, for the takeaway before paying more attention to hygiene, did not consider the ingredients
.
"It feels uncomfortable to be reheated, and it's so expensive
.
" In her opinion, this is almost deceptive
to the orderer.

Another white-collar ms.
Chen said bluntly: "Then I might as well buy convenient rice myself.
"
”

"Of course expect the takeaway to be fresh
.
" Ms.
Zhang, who often eats takeaway food recently, told reporters
.
Although the expectations for the freshness of the takeaway will not be too high, even so, she still has difficulty accepting the takeaway store's approach, "If I do this, then I can buy it myself!"

"If you think about it, you go to a restaurant for dinner, and the result is that the merchant directly opens a meal bag for you, just like the kind of convenient rice, and when it is heated, it is served to you, how do you feel?" Consumer Mr.
Hu said
.

Takeaway Platform:

The platform does not limit "reheating"

The reporter contacted the Hungry Mo platform, and the relevant person in charge said:

The Ele.
me platform stipulates that the takeaway goods provided by merchants should comply with the provisions of national laws, regulations and rules, "on the basis of ensuring food safety, merchants can independently adopt different forms of operation to meet the increasingly rich dining needs of consumers
.
" ”

Will merchants be required to inform consumers? He did not respond
positively.

Didi takeaway related personnel said:

"At present, many well-known catering businesses are using reheating methods such as dish bags and central kitchens for meal preparation
.
The platform does not have the power to impose mandatory restrictions on this, but will actively check the safety and integrity
of its meals.
As for whether to publicize whether the meal is a reheated meal, "it requires the explicit authorization
of the merchant and the relevant departments.
" ”

The Meituan takeaway platform believes that:

From the current laws and regulations, there is no prohibition on food service providers from reheating prepackaged refrigerated frozen meals
.

"The Meituan takeaway platform allows catering merchants to produce and sell through the reheating of dishes under the premise of complying
with laws and regulations.
At the same time, once it is found that the catering merchants have irregular operations in the relevant operation process, we will also ask the merchants to rectify and punish
them.
”

Food and Drug Administration:

The new rules encourage the explicit display of food ingredients

The Chengdu Food and Drug Administration said: "As long as the 'convenience dish package' obtains a valid food production license, it can be added to rice
.
" ”

As for the use of "convenient dish packs" by takeaway merchants exceeding the expectations of orderers, "the newly revised Food Safety Practice for Catering Services encourages catering services to provide information on the main raw materials of meals, the quantity or weight of meals, but there is no mandatory provision, because food safety-related regulations address food safety-related content
.
" ”

Lawyers say

Liu Xiu, a lawyer at Tahota Law Firm, said:

"It's hard to define whether a consumer's right to
know is violated.
" According to the Consumer Rights and Interests Protection Law, the right to know includes the place of production, date, quality, specifications, etc.
, and does not include the processing process
of food.

"Of course, consumers think it is processed on site, but in fact it is not - this expectation gap exists and needs to be defined
by the relevant departments.
"

Chen Xiaohu, a lawyer at Beijing Junzejun (Chengdu) Law Firm, believes:

The operator's use of the reheat package is beyond the consumer cognition of the general public for consumers, and it does not provide complete and accurate information on the goods it operates, which is suspected of infringing on the consumer's right to
know.

"Consumers can protect their legitimate rights and interests
by complaining to administrative organs or filing lawsuits with people's courts through relevant laws and regulations such as the Consumer Rights and Interests Protection Law.
"

(Originally titled "The online celebrity takeaway you ordered may have been made 10 days ago!") The store directly heats it instead of fresh stir-frying")