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"Release" out of vitality "serve" out of satisfaction
The Food and Drug Administration of Xixian County has deeply promoted the reform of "release and management services"
Wang Qingzheng
In recent years, the Food and Drug Administration of Xixian County has conscientiously implemented the work requirements of the reform of "decentralization and management services" and accelerated the transformation of government functions, always adhering to the purpose of "serving the people wholeheartedly", adhering to administration according to law, optimizing the certification process, strengthening follow-up supervision, and innovating service methods, so that administrative licensing work efficiency is higher, more effective and more effective
.
.
Raise awareness and pay close attention to the implementation of work
The Party Central Committee and the State Council have repeatedly stressed the need to continue to deepen the reform
of "decentralization and management of services".
Premier Li Keqiang pointed out in his 2018 government work report that in order to handle more matters online, those who must go to the scene must also strive to "only enter one door" and "run at most once"
.
From the bureau leaders, to the approval window staff, to the grass-roots supervision personnel, the overall situation attaches great importance to the work of "decentralization and management of services", especially Liu Zhijun, secretary of the party group and director of the bureau, has repeatedly stressed at the party group meeting that it is necessary to optimize the approval process, compress the time for handling certificates, and often urge the staff to grasp the implementation
.
of "decentralization and management of services".
Premier Li Keqiang pointed out in his 2018 government work report that in order to handle more matters online, those who must go to the scene must also strive to "only enter one door" and "run at most once"
.
From the bureau leaders, to the approval window staff, to the grass-roots supervision personnel, the overall situation attaches great importance to the work of "decentralization and management of services", especially Liu Zhijun, secretary of the party group and director of the bureau, has repeatedly stressed at the party group meeting that it is necessary to optimize the approval process, compress the time for handling certificates, and often urge the staff to grasp the implementation
.
Delegate authority and give play to the role of the grassroots
Decentralize power and unleash vitality
.
The Regulations on the Administration of Small Food Workshops, Small Business Stores and Small Stalls in Henan Province came into effect on March 1, 2018, and the Food and Drug Administration of Xixian County began to refer to the original "Food Business License" approval process to comprehensively carry out the "three small" filing and registration work
from April this year.
However, due to the complicated and cumbersome approval process, the long filing and registration time, and the slow progress of the "three small" filing and registration work, by early June, a total of 120 "three small" filing and registration certificates were processed, and the reform of "decentralization service" stayed on the
slogan.
.
The Regulations on the Administration of Small Food Workshops, Small Business Stores and Small Stalls in Henan Province came into effect on March 1, 2018, and the Food and Drug Administration of Xixian County began to refer to the original "Food Business License" approval process to comprehensively carry out the "three small" filing and registration work
from April this year.
However, due to the complicated and cumbersome approval process, the long filing and registration time, and the slow progress of the "three small" filing and registration work, by early June, a total of 120 "three small" filing and registration certificates were processed, and the reform of "decentralization service" stayed on the
slogan.
The "three small" operating area is small, the mobility is large, and the operation location is remote
.
Considering that the grass-roots regulatory departments are more aware of the actual situation of the "three small", in order to improve work efficiency and carry out the "three small" filing and registration work in an in-depth and comprehensive manner, the Food and Drug Administration of Xixian County decided to give play to the supervision role of grass-roots supervisors and delegate the "three small" filing and registration work to the township food and drug regulatory offices
in mid-June.
Up to now, a total of more than 400 "three small" filing registration certificates have been handled, and the "three small" filing work has been carried out
rapidly.
.
Considering that the grass-roots regulatory departments are more aware of the actual situation of the "three small", in order to improve work efficiency and carry out the "three small" filing and registration work in an in-depth and comprehensive manner, the Food and Drug Administration of Xixian County decided to give play to the supervision role of grass-roots supervisors and delegate the "three small" filing and registration work to the township food and drug regulatory offices
in mid-June.
Up to now, a total of more than 400 "three small" filing registration certificates have been handled, and the "three small" filing work has been carried out
rapidly.
Optimize the process and compress the time limit for certification
Taking the needs and satisfaction of applicants as the value orientation, the Food and Drug Administration of Xixian County takes the initiative and boldly innovates, re-optimizes the certification process, compresses the processing cycle, and explores the implementation of the completion
within 7 working days.
within 7 working days.
In order to implement the reform of "decentralization service" and truly achieve the work goal of "excellent process, simple materials, few links, and short time", starting from May, the Food and Drug Administration of Xixian County will fully transfer the food business license to the window of the administrative approval center, and the relevant business unit will no longer undertake the approval matters, and the original 7 processes will be reduced to 5
.
At present, the "Food Business License" of Xixian County has been completed within 7 effective working days, which has effectively improved the efficiency of administrative licensing and the satisfaction
of the masses.
.
At present, the "Food Business License" of Xixian County has been completed within 7 effective working days, which has effectively improved the efficiency of administrative licensing and the satisfaction
of the masses.
Administer in accordance with law, strengthen follow-up supervision
Strengthening supervision during and after the event is an important part
of deepening the reform of "decentralization service".
In recent years, with the rapid economic development of our county and the rapid expansion of urban scale, the management of food business licenses has become increasingly complex
.
The Food and Drug Administration of Xixian County does not evade the problem in the face of the problem, carries out "carpet- type" household-by-house registration and verification, and takes pictures of eight kinds of problems found in the process of verification, such as "zombie certificates", "empty hanging certificates", and "certificate addresses do not match", registers and registers, and describes the problems, and all verification data are required to conduct multi-level review and signature, strictly deal with them in accordance with legal authority and legal procedures, and put an end to the occurrence
of phenomena such as inaction or regulatory disorderly behavior.
of deepening the reform of "decentralization service".
In recent years, with the rapid economic development of our county and the rapid expansion of urban scale, the management of food business licenses has become increasingly complex
.
The Food and Drug Administration of Xixian County does not evade the problem in the face of the problem, carries out "carpet- type" household-by-house registration and verification, and takes pictures of eight kinds of problems found in the process of verification, such as "zombie certificates", "empty hanging certificates", and "certificate addresses do not match", registers and registers, and describes the problems, and all verification data are required to conduct multi-level review and signature, strictly deal with them in accordance with legal authority and legal procedures, and put an end to the occurrence
of phenomena such as inaction or regulatory disorderly behavior.
Handle with human nature and improve service levels
In order to improve the service level, the Food and Drug Administration of Xixian County requires enthusiastic acceptance and patient handling
.
In particular, for applicants who are older and have difficulty in computer operation, the window staff publicizes the acceptance, patiently explains, and makes an online declaration
for them.
After acceptance, the staff will also inform the applicant of the hotline so that if there is any problem, he can consult
at any time.
At the same time, the Food and Drug Administration of Xixian County also requires that the completed "Food Business License" be sent to the hands of the applicant by the grass-roots supervisors, so that the applicant can "only run once" and open up the last kilometer
of service for the people.
.
In particular, for applicants who are older and have difficulty in computer operation, the window staff publicizes the acceptance, patiently explains, and makes an online declaration
for them.
After acceptance, the staff will also inform the applicant of the hotline so that if there is any problem, he can consult
at any time.
At the same time, the Food and Drug Administration of Xixian County also requires that the completed "Food Business License" be sent to the hands of the applicant by the grass-roots supervisors, so that the applicant can "only run once" and open up the last kilometer
of service for the people.
