"Internet plus pharmaceutical services", so that the masses can be comfortable with good medicine.

Picture of outpatient pharmacy picture of outpatient pharmacy picture of outpatient pharmacy picture of outpatient pharmacy public network · poster news of Weihai December 10 (correspondent Zhou Guangjie) there is no small matter in the interests of the masses, one leaf at a time To serve the people and solve the difficult problems is an important measure to solve the problem of ignoring and infringing the interests of the masses In January 2019, the first Internet hospital in Weihai City was launched on the line in Weihai City hospital Citizens can not only make appointment registration, Internet hospital consultation and remote consultation through the network, but also deliver drugs to their homes and services like express delivery "Internet plus pharmaceutical services", convenient for taking medicine, a few days ago, Mr Li, who lives in the vicinity of Weihai, was ill advised After consulting the doctor with the convenient drug service function of the online hospital of Weihai municipal hospital, the doctor finished his medical advice, and Mr Li finished the payment and chose the logistics distribution on his mobile phone On the second day, the drug was delivered to Mr Li's home "After seeing the doctor on the mobile phone, the medicine will be sent home the next day, saving a lot of time and road fees." Mr Li took the mobile phone and demonstrated the name, usage, dosage and time of the medicine received to the author through the "scan code to guide medication" service function of the municipal hospital's micro signal He read the drug's instructions in detail, found a specialist through Internet hospital consultation, and agreed on the next visit time The traditional diagnosis and treatment process, from registration, medical treatment, auxiliary inspection to taking medicine out of hospital, generally needs to go through many links Patients not only need to queue up repeatedly in the hospital, but also because they need to take reports, medicines and so on In 2019, Weihai municipal hospital actively built a "hospital on the fingertips" Like Mr Li, since the municipal hospital's Internet hospital and related services went online, thousands of citizens have been able to enjoy the medical and drug delivery service of the top three hospital at home without leaving home "Take the drug prescription as an example, the patient can complete the payment on the mobile phone If the patient chooses to come to the hospital to collect the drug by himself, the system will push a prompt card to the patient, and then press the card to prompt to the designated window to collect the drug; If we choose logistics distribution, just like we do shopping at Taobao, we should improve the receipt address, and then provide online drug distribution service through Internet plus pharmaceutical services after payment After the drug examination, it can be directly distributed to the masses by the qualified drug distribution companies, so that the masses can run errands, and greatly reduce the time for medical treatment Weihai Municipal Hospital Pharmacy Department Introduction of director Tang Zhenxiang The bottom line and red line of safeguarding the interests of the masses are "intelligent + professional services" to ensure the safety of drug use and ensure the safety of drug use As a top three general hospital with outstanding comprehensive medical strength in the region, Weihai City hospital has more than 2600 prescriptions per day and 3000 prescriptions per day during the peak period How to ensure the accuracy of every prescription and every pair of drugs, not only to improve the efficiency of drug delivery, but also to effectively ensure the safety of patients' medication, is always concerned by people in municipal hospitals In order to strengthen the management of drug distribution process, Weihai municipal hospital introduced a series of intelligent systems, such as tablet single dose automatic subcontracting system, box drug automatic distribution system, injection automatic distribution system, etc according to the characteristics of patients' medication through big data analysis, so as to realize the seamless connection of medical service and pharmaceutical service with accuracy, data and traceability At the same time, the hospital will analyze the data of patients' drug taking in different periods, find out the blocking points and pain points in the process of people's medical treatment and drug taking, and constantly optimize the process of drug taking by dynamically adjusting the personnel roster in the peak period of drug delivery, adding temporary drug delivery window and other measures, so as to effectively solve the problem of long waiting time of patients and drug taking window Through the comprehensive implementation of the policy, the waiting time for outpatient to take medicine has been shortened from about 10 minutes to about 3 minutes, providing a more convenient and quick medical experience for the masses The improvement of the service efficiency of drug distribution not only reduces the waiting time of patients, but also liberates the pharmacists who were deeply involved in the simple and repetitive work of drug dispensing and distribution Pharmacists with professional level have enough space and time to develop their expertise Through opening comprehensive pharmacy outpatient service, Parkinson's doctor pharmacist joint outpatient service to answer the questions related to the treatment of drugs for patients, and zero distance communication with patients, so that patients have a correct understanding of the role of drug treatment and possible adverse reactions, and improve the rational use of drugs for patients It can increase the compliance of patients and reduce the harm caused by improper medication To provide all day long and full time pharmaceutical services to the masses, hospitals have developed a series of service functions on the official account of WeChat on the basis of patient medication and chronic disease management For example, for the "scan code to guide medication" service, as long as the patient scans the QR code on the payment ticket, he can receive the name, usage, dosage and taking time of the medicine issued this time, and can read the instructions of the medicine in detail In order to care for the elderly, the visually impaired and other people who are not convenient to read, "scan code to guide medication" also provides voice broadcast service "Whole chain + precise management" is an important guarantee to promote the construction of a healthy China, which provides people with reassurance that drug safety is related to people's health Since 2019, the number of prescriptions in the outpatient Western pharmacy of the municipal hospital has reached more than 700000, providing more than 1100 kinds of drugs for the masses; the number of prescriptions in the traditional Chinese medicine room is nearly 50000, more than 340000 pairs, providing more than 600 kinds of traditional Chinese medicines for the masses How to ensure the quality and safety of the whole chain of drug purchase, transportation, storage and sale has become the top priority of hospital drug management According to the requirements of national laws, regulations and norms, the municipal hospital, in combination with the actual work needs, has continuously supplemented and improved the pharmaceutical management system, organized demonstration, formulated / revised pharmaceutical outpatient work system, pharmaceutical outpatient post responsibilities, prescription review system, clinical drug management system and other pharmaceutical management systems, and strengthened drug management through system construction, We will reduce drug use errors, establish and improve a long-term regulatory mechanism, and strive to make regulation ahead of risks, so as to ensure the drug safety of the people As a kind of special commodity, drugs have special requirements for storage, transportation and use In order to ensure that each and every drug can meet the quality management requirements at all times, the hospital vigorously promotes the precise management, and forms the whole process integrated management mechanism of drug storage, transportation and use covering the pre hospital, in hospital, and post hospital special management and special management through information system identification, refined management and other tools Many drugs have requirements for storage temperature Take insulin as an example, unopened insulin should be stored in a refrigerator with a temperature of 2-8 ℃ Some patients may carelessly put insulin in the refrigerator refrigeration layer Once the temperature is lower than zero, the effective ingredients of frozen insulin will be destroyed and can no longer be used In the municipal hospital, temperature and humidity monitors are used in the drug storehouse and dispensary to monitor the drugs that need special storage, record and file them every month, find out the problems in time, summarize and rectify them; when receiving and distributing such drugs, heat preservation boxes with temperature monitoring are placed throughout the whole process, and the refrigerators of the dispensary are sterilized by special personnel every month In order to let patients know the precautions for the preservation of such special drugs, the hospital also makes special yellow warning stickers When pharmacists distribute drugs that need to be preserved at 2-8 ℃, they will patiently paste yellow warning stickers to remind patients to pay more attention, in addition to the usage and dosage of the language and the preservation temperature Compared with the western medicine, the problem of "Chinese medicine decocting trouble, quality assurance" has always been the bottleneck of the choice of Chinese medicine diagnosis and treatment In order to implement the general secretary's important instructions of "following the development law of TCM, inheriting the essence, innovating and accelerating the modernization and industrialization of Chinese medicine", the municipal hospital adheres to the equal emphasis on both Chinese and Western medicine On the one hand, it provides the masses with convenient services such as decocting Chinese herbs, etc through the series of services such as "prescriptions of doctors, Chinese pharmacists, accurate allocation, 100% check up intelligent boiling professional packaging" Through the opening of solar terms and health column, science popularization of traditional Chinese medicine and other platforms and activities, the Chinese traditional 24 solar terms are organically combined with Chinese herbal medicine and delicacies, health preservation knowledge and rational use of traditional Chinese medicine knowledge are popularized, the unique advantages of traditional Chinese medicine in disease prevention, treatment and rehabilitation are fully exerted, and the high-quality development of traditional Chinese medicine in inheritance and innovation is promoted, so as to make this treasure of Chinese civilization glow A new glow Jeni turtle