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On the morning of October 10, the China Association for Quality and the National User Committee announced the results of the 2015 national automotive industry user satisfaction evaluation, of which the user satisfaction of new energy vehicles was only 65 points, and the quality needs to be improved
.
The survey found that the current satisfaction level of new energy vehicle users in China is very low, only 65 points, 14 points
lower than traditional fuel vehicles.
The brand image, quality and perceived value level of new energy vehicles are much lower than that of fuel vehicles
.
The complaint rate of users about new energy vehicles is 34.
5%, which is 2.
4 times
that of fuel vehicles.
The main complaints of users are: short battery life; Long charging time and trouble; The quality of the body assembly is poor, the interior workmanship is rough, there is abnormal noise
.
The main suggestions of users to manufacturers are: improve the cruising range (references, pictures, inquiries); Improve the quality and reliability of the whole vehicle and reduce the failure rate; The interior workmanship should be exquisite; The battery is smaller, allowing more
space to be used in the trunk.
On the morning of October 10, the China Association for Quality and the National User Committee announced the results of the 2015 national automotive industry user satisfaction evaluation, of which the user satisfaction of new energy vehicles was only 65 points, and the quality needs to be improved
.
The survey found that the current satisfaction level of new energy vehicle users in China is very low, only 65 points, 14 points
lower than traditional fuel vehicles.
The brand image, quality and perceived value level of new energy vehicles are much lower than that of fuel vehicles
.
The complaint rate of users about new energy vehicles is 34.
5%, which is 2.
4 times
that of fuel vehicles.
The main complaints of users are: short battery life; Long charging time and trouble; The quality of the body assembly is poor, the interior workmanship is rough, there is abnormal noise
.
The main suggestions of users to manufacturers are: improve the cruising range (references, pictures, inquiries); Improve the quality and reliability of the whole vehicle and reduce the failure rate; The interior workmanship should be exquisite; The battery is smaller, allowing more
space to be used in the trunk.
