3.15 A total of words paint consumption environment love paint paint: <BR> establish a sound service system

China Coatings Network
News: Yangchun March, the Year of the Sheep Spring Festival just after, many
ponsion enterprises
have started work, which also means that the annual "3.15 International Consumer Rights Day" is coming. Many
coatings
enterprises, distributors and industry people are looking forward to the "3.15" festival, looking forward to the paint industry to sound the alarm, bring a "clean up" of the fresh wind.
3.15 a total of 3.15 paint consumption environment love paint
2015, according to the China Consumer Association "hand in hand to treat, enjoy consumption" theme, combined with the recent hot spots in the paint industry, HC
Coatings Network
editing team once again launched a survey call to the paint elite everywhere, together to chat about after-sales service, rights protection, maintenance of the industry's good consumer environment of those things.
3.15 A total of 3.15 total words paint consumption environment love paint paint
Foshan Shunde District Ai Tumei Paint Co., Ltd. chat about today's paint consumption environment:
1. The new law was introduced a year, you think the paint industry's overall consumption environment has changed?
love to paint: the introduction of a new law, for consumers, its willingness to consume has a very good role in promoting its consumer behavior has a very good role in safeguarding. Relative to the paint industry, the future paint industry's overall sales, after-sales service, consumer environment, etc. certainly have a great improvement. The release of the new method, for the paint industry, there is a better news, will allow the outside world to better understand the paint industry, to achieve better healthy long-term development.
2. How is your company's service system (especially after-sales service) set up, what are the advantages over other enterprises?
Love paint: our company is based on "professional paint, integrity, heart service" service concept to carry out service work, there is a special set up a technical service team, the implementation of babysitting services to customers. Compared with other enterprises, our company has a high professional service, strong service team personnel and other advantages.
. What will your company do if the consumer is not satisfied with the purchase of the product (product quality or service attitude issues) and expresses his or her interest in defending the rights?
Love paint: we will be responsible in the end attitude, the consumer's dissatisfaction with the investigation, analysis, processing, post-processing feedback, self-improvement and other processing processes, to improve consumer confidence, but also improve their own management level.
. The consumer environment of coatings needs to be maintained by both buyers and sellers, what do you think consumers should do when purchasing paint products and services?
Love Paint: Before buying paint, consumers should first understand the relevant knowledge of coating products, to understand where the purchased paint will be used, and to know whether the purchase of paint has a certificate of conformity. At the same time, in the process of product use, but also to consult the product customer service staff after-sales service and product application of the relevant situation.
. This year, coating e-commerce is becoming popular, how do you think to deal with the quality of products or services in online shopping coatings?
love to paint beautiful paint: first of all, paint e-commerce should improve the quality of products, before leaving the factory to carry out quality testing of products, shipping to carefully account for the order number, and take pictures to leave. At the same time, improve the entire customer service workflow, from pre-sales communication, follow-up in sale to post-sales processing, we must do information sharing, so that the entire information can be handed over the first time. For customer feedback, should be timely communication with customers, understand the situation, maintain the image of the network store. Finally, when shipping should pay attention to the customer's area of logistics network conditions, it is necessary to ensure that customers can receive products as soon as possible, saving time and cost.
. What do you think can be done better in addition to legal protection and self-discipline for consumers?
Love paint: our company as a member of the paint industry, we believe that the establishment of a sound service system, understand the needs of consumers, to provide more quality, environmental protection, health, cost-effective products, to create a good consumer environment, enhance the consumer experience, jointly maintain the image of the paint industry, etc., will make our efforts direction.
contribute to the development of the industry at the dawn of 3.15! Interested parties can answer the above 6 questions, will send a message to the author, contact the author (email: chenjiazhen@hc360.com, or QQ:1150391061).
For excellent opinions, we will be in the HC paint network home page, micro-blog, WeChat, "3.15" topic and other platforms free display, welcome paint enterprises and industry people to seriously consider and actively participate in the investigation activities! This is also the display of paint enterprises,
paint brand
and paint characters a great opportunity and platform, hasten duang duang move up, HC paint network called you to do investigation!
addition, you can enter the online survey to fill in the statement: